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Who Do You Report Medical Negligence To?

In the UK, if you’ve come across medical negligence, you may report it to either the NHS service provider directly, such as your GP, dentist surgery, or hospital, or to the commissioner of the services – the body that pays for the NHS services you used. It’s important to provide detailed information about your concerns, including your personal details, the date and location of the incident, and any evidence you may have to support your claim.

Medical negligence is a serious concern for both patients and healthcare professionals. When you believe you’ve experienced improper care or treatment by a healthcare professional, it’s crucial to know who to report your concerns to in the UK. This way, you can help prevent similar incidents from occurring in the future while seeking justice for any hardship you may have faced.

Filing a complaint is the first step towards dealing with medical negligence. It can potentially lead to improvements in the healthcare system, ensuring that you and others receive the proper care and treatment you deserve from NHS healthcare professionals.

Understanding Medical Negligence

Identifying Negligence

Medical negligence occurs when a healthcare professional fails in their duty of care towards you, resulting in harm or injury. Identifying negligence is essential for determining if you have a legitimate claim against a healthcare provider. Common forms of negligence include misdiagnosis, negligent treatment and failure to provide the appropriate standard of care.

To recognise negligence, you must understand the standard of care that should be provided. This standard refers to the level of care that a competent, skilled professional in the same field would typically provide to a patient in a similar situation. If the care you received is significantly below this standard, it may constitute negligence.

Recognising Harm and Injury

The next step in understanding medical negligence is recognising the harm and injury caused due to the substandard care. Harm and injury refer to the negative physical or mental consequences you experience as a result of negligent treatment, which includes:

  • Worsening of existing medical conditions
  • Development of new health issues
  • Extended recovery period
  • Emotional distress

ััIt’s important to note that not all adverse medical outcomes are a result of negligence. Some may just be unforeseen complications or side effects of treatment. Only when a healthcare professional’s failure to provide adequate care causes these adverse outcomes does it become a case of medical negligence.

Legal Framework and Duty of Care

In the UK, the legal framework surrounding medical negligence is built upon the concepts of duty of care, breach of duty, and causation. Healthcare professionals have a legal duty to provide a reasonable standard of care to their patients. If they fail to meet this duty and their breach causes harm or injury, they may be held liable for medical negligence.

To establish a medical negligence claim, you must prove the following:

  1. The healthcare professional owed you a duty of care
  2. They breached that duty by providing substandard care
  3. The breach of duty directly caused your harm or injury

Understanding medical negligence is crucial when navigating your rights after experiencing harm caused by a healthcare professional. By identifying negligence, recognising the resulting harm and injury, and comprehending the legal framework, you can better determine if pursuing a medical negligence claim is an appropriate course of action for your situation.

Reporting and Resolving Complaints

Initiating a Formal Complaint

If you believe you have been a victim of medical negligence, the first step is to initiate a formal complaint with the healthcare provider responsible. Write a letter or email detailing your concerns, including your name, address, and contact details, as well as the date and location of the incident. Be specific about the events that took place and the actions of the healthcare professionals involved. Your complaint should ideally follow the healthcare provider’s complaints procedure to ensure it is handled appropriately.

Seeking Legal Advice and Compensation

Many cases of medical negligence require the assistance of a solicitor who specialises in clinical negligence claims. They can provide you with legal advice and pursue a compensation claim on your behalf. If you decide to seek compensation, you typically need to submit your claim to court within three years of the alleged negligence or from when you became aware of the issue. While certain individuals, such as those under 18 years of age or those who lack mental capacity, are not subject to this limitation period, it’s essential to seek legal advice promptly to ensure a proper resolution.

Contacting Regulatory Bodies

If you’re unsatisfied with the healthcare provider’s response to your complaint, you can escalate the matter to regulatory bodies, such as the Care Quality Commission (CQC) or the General Medical Council. The CQC is responsible for monitoring the quality of healthcare services in England, while the General Medical Council regulates doctors. Additionally, the Health Service Ombudsman can independently investigate complaints and make recommendations for improvement. Remember, filing a complaint with these regulatory bodies does not guarantee compensation, but it contributes to ensuring better healthcare standards and practices in the future.


  1. https://www.medicalnegligencelaw.org.uk/report-medical-negligence
  2. https://resolution.nhs.uk/services/claims-management/advice-for-claimants/

Book a free consultation now to speak to SG Murphy Solicitors, a medical negligence lawyers Belfast who can guide you as to what your case is worth, taking in to account the specific circumstances of your case.

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